We are in a time of uncertainty and disquiet. Business and agency leaders understand that their metrics and tools are failing them. Management itself seems like a failed endeavor.
Designing an organizational knowledge strategy - based on what is real - is the first step towards making better decisions.
My definition for Knowledge Management - they are legion, and this one is ours:
"Knowledge Management refers to an intentional focus on the components and enabling of relationships from which organizational knowledge emerges.
It is used within enterprises to enhance decision making, spark innovation, and enable the comprehension of weak signals in the information environment.
Knowledge management does not focus on managing knowledge itself; rather, it seeks the positive interaction of component elements that can be managed to lay the foundation for better decision making, innovation, and adaptation."