Social Media & Knowledge Management - An Intergenerational Tantrum

Second in a series, trying to provide another perspective to the overwhelming and all-encompassing goodness that is social media. Exhibit 2. A gentleman writes a blog, which quickly goes viral, regarding what he sees as a ‘generational war’ between Knowledge Management (KM) and Social Media.

Conclusion. Knowledge Management is now (thankfully) obsolete.

I will not seek here to disprove or discredit completely the referenced blog post; rather I would like to provide some background regarding the actual discipline of KM, apart from the cartoon presented in many places.  (The comments to his blog posting do a very nice job pointing up the flaws in his assumptions.)  In doing a little research, I find many blogs and comments that do a great job attacking what I was going to take on.  Therefore, I will narrow my scope a bit to the question - what is obsolesced as a result of social media?


Besides being contrary with Mr. Paylow, I have a point here. Information Management is useful for enabling Knowledge Management. Social software are information management tools, but as Mr. Paylow points out - they are more useful than previous tools for sharing and learning information fragments across a broad network. The more we move beyond taxonomy, classification, aggregation - all of which presuppose relevance at the point of decision - and get to shared fragments that help us discern patterns; the closer we are to what Mr. Walker talks about above: an understanding of KM that is still relevant. 

This is what "web 2.0" is making obsolete - the approach of data capture, organization, binning, etc. that was never useful for anything more than an industrial age understanding of information management. Social software is allowing us to use methods of KM that align with our understanding of cognitive science; how our minds actually work.