Regarding my reference above, Gary Klein defines the Recognition-Primed Decision model thus : "[it] fuses two processes: the way decision makers size up the situation to decide which course of action makes sense, and the way they evaluate to evaluation that course of action by imagining it." (p.24) Klein, in a his ground-breaking work regarding decision-making, shares the findings from a decade doing field research: decisions are not made according to classic methods of rational choice theory, but closer to Simon's satisficing model . ... Some excellent points are made by Bill Kaplan in comments to my original pos t, and by some justifiably emotional voices on the email chain I referenced earlier: Grassroots efforts do exist and thrive, but they have failed to scale across the Department or to effect the lasting change for which we all hope.